Return and Refund Policy

We want you to be happy with your Joyful Keeps purchase. Please review the policy below before requesting a return.

30-Day Return Window

You may request a return within 30 days after your order is delivered.

To qualify for a return, the item must be:

• Unused, unworn, unwashed, and uninstalled
• In its original condition and packaging
• Complete with all accessories, instructions, tags, and other included materials
• Accompanied by your order number or proof of purchase

Items that show signs of use, installation, wear, damage after delivery, or missing parts may not qualify for a refund.

Starting a Return

Before returning anything, email support@joyfulkeeps.com with:

• Your name
• Order number
• Item you wish to return
• Reason for the return
• Photographs, if the item is damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the correct return address.

Do not return an item to the address printed on the original shipping package. Items returned without authorization or sent to an incorrect address may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs for preference-based returns, such as ordering the wrong size, changing their mind, or no longer wanting the item.

Original shipping charges are nonrefundable unless the product arrived damaged, defective, or incorrect due to our error.

We recommend using a trackable shipping service. Joyful Keeps is not responsible for returned packages lost or damaged in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us at support@joyfulkeeps.com within 7 days of delivery if your item is damaged, defective, incomplete, or different from what you ordered.

Include your order number and clear photographs or video showing:

• The product
• The issue or damage
• The packaging and shipping label

If the claim is approved, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy at no additional cost to you.

Nonreturnable Items

For health, hygiene, safety, and product-integrity reasons, we cannot accept returns of:

• Opened or used skincare, balms, cosmetics, or personal-care products
• Opened paint, paint-by-number, craft, or art kits
• Installed or used shower heads, bicycle seats, or other installation-based products
• Used drinkware or kitchen appliances
• Gift cards
• Final-sale or clearance items
• Personalized or custom-made products

If a nonreturnable item arrives damaged, defective, or incorrect, contact us within 7 days so we can review the issue.

Refunds

We will notify you after your return is received and inspected.

If approved, the eligible refund will be issued to the original payment method. Please allow 5–10 business days after approval for your bank or card issuer to post the refund.

Original payment-processing and shipping charges may be nonrefundable where permitted by law. If more than 10 business days have passed since we approved your refund, contact support@joyfulkeeps.com.

Exchanges

We do not currently offer direct exchanges. To obtain a different item, request a return for the original product and place a new order after the return is approved.

Order Changes and Cancellations

Contact support@joyfulkeeps.com as soon as possible if you need to change or cancel an order.

We will try to accommodate your request, but we cannot guarantee changes or cancellations after an order has entered processing or fulfillment. Once an order has shipped, it must follow the standard return process.

Consumer Rights

This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.

Contact Us

For return or refund questions, contact:

Joyful Keeps
Operated by Meemento LLC
support@joyfulkeeps.com