SHIPPING POLICY
SHIPPING POLICY
Effective date: September 3, 2026
Joyful Keeps is operated by Meemento LLC. This policy explains how orders are processed, shipped, and delivered.
Shipping Costs
Shipping costs, if applicable, are calculated according to the products ordered and the delivery destination.
The total shipping charge will be displayed at checkout before you complete your purchase. Promotional free-shipping offers may be subject to separate terms.
Order Processing
Orders are generally processed within 2–5 business days, excluding weekends and recognized holidays.
Processing time includes order verification and preparation for shipment. It does not include the time a shipping carrier takes to deliver the package.
During holidays, promotions, or periods of high demand, processing may take longer.
You will receive a confirmation email after placing your order and a shipping notification with tracking information when it becomes available.
Estimated Delivery
Most orders are estimated to arrive within 7–15 business days after processing.
Delivery estimates may vary depending on:
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The product ordered
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The supplier or fulfillment location
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The delivery destination
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Carrier operations
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Weather conditions
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Customs processing
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Holidays or periods of high demand
Delivery dates are estimates and are not guaranteed unless Joyful Keeps expressly states otherwise.
If a product has a different delivery estimate, that information may be displayed on the product page, during checkout, or in your order confirmation.
Third-Party Fulfillment
Some Joyful Keeps products may be stored, prepared, or shipped directly by third-party suppliers or fulfillment partners.
Products from the same order may arrive in separate packages or at different times. You may also receive more than one tracking number.
Joyful Keeps remains your point of contact for every product purchased through our store. Please contact support@joyfulkeeps.com with order or delivery questions. You do not need to contact the supplier.
Tracking Information
When tracking becomes available, it will be sent to the email address provided during checkout.
Tracking information may take several business days to update after the shipping label is created. A temporary lack of tracking activity does not necessarily mean the package has stopped moving.
Please verify that your email address is correct when placing your order.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact support@joyfulkeeps.com as soon as possible. We will try to update the address, but changes cannot be guaranteed after processing or shipment begins.
If an order is returned, delayed, lost, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer, additional shipping charges may apply before the order can be resent.
We cannot issue a refund for an order confirmed as delivered to the address provided during checkout unless otherwise required by law.
Delayed Orders
If your order has not shipped or arrived within the estimated timeframe, contact support@joyfulkeeps.com with your name and order number.
If we learn that we cannot ship your order within the promised timeframe, we will notify you and provide the options required by applicable law, which may include consenting to a revised shipping date or canceling the unshipped order for a refund.
Lost Packages
If tracking has not updated for an extended period or the carrier appears to have lost your package, contact us so we can investigate.
If a shipment is confirmed lost, Joyful Keeps will provide an appropriate replacement or refund.
If tracking shows that an order was delivered but you cannot locate it:
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Confirm that the shipping address on your order is correct.
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Check around the delivery location.
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Ask household members, neighbors, or building staff whether they accepted it.
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Allow one additional business day because some carriers mark packages delivered before completing delivery.
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Contact the shipping carrier and support@joyfulkeeps.com if the package is still missing.
Damaged or Incorrect Orders
Inspect your package after delivery.
If your product arrives damaged, defective, or incorrect, contact support@joyfulkeeps.com promptly and include:
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Your order number
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A description of the problem
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Clear photographs or video of the product
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Photographs of the shipping package and label, when applicable
Do not return a product to the address printed on its original shipping package. Contact us first for authorization and the correct instructions.
Approved damaged, defective, or incorrect-item claims will be handled according to our Return and Refund Policy.
Returns and Refunds
Returns, exchanges, cancellations, and refunds are governed by the Joyful Keeps Return and Refund Policy.
Please review that policy before requesting a return. Products must not be returned without prior authorization.
Contact Us
For shipping assistance, contact:
Joyful Keeps
Operated by Meemento LLC
Email: support@joyfulkeeps.com